Shipping policy
Parfait. Voici une Shipping Policy entièrement réécrite pour Senalya™, pensée pour une boutique Shopify destinée au marché américain. Elle est plus professionnelle, plus fluide et correspond davantage aux standards des marques DTC américaines.
Shipping Policy
Last updated: August 2026
At Senalya™, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.
Shipping Times
Estimated delivery times are as follows:
- United States: 5–10 business days
- Canada: 7–12 business days
- International: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout.
We may occasionally offer Free Shipping on selected promotions or for qualifying orders.
Any applicable shipping charges will always be displayed before your order is confirmed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).
Tracking information may take 24–48 hours to become active after shipment.
Delayed Deliveries
While we work hard to meet our estimated delivery times, delays can occasionally occur.
Senalya™ is not responsible for shipping delays caused by:
- Shipping carriers
- Customs inspections
- Severe weather conditions
- High shipping volumes
- Incorrect shipping information provided by the customer
- Other events beyond our reasonable control
Lost or Damaged Packages
If your package is lost, arrives damaged, or has not been delivered within a reasonable timeframe, please contact us at:
Please include:
- Your order number
- A description of the issue
- Photos (if the package or product is damaged)
Our support team will investigate the situation and work toward an appropriate resolution.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Senalya™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it ships.
Customs Duties & Import Taxes
For international orders, customs duties, import taxes, or additional fees may be charged by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Undeliverable or Returned Packages
If an order is returned to us because of:
- an incorrect shipping address,
- an unclaimed package,
- or a failed delivery attempt,
the customer may be responsible for any additional shipping costs required to reship the order.
Contact Us
If you have any questions regarding shipping or delivery, our customer support team is here to help.
Senalya™ Customer Support