Refund policy
Refund & Returns Policy
Last updated: August 2026
At Senalya™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
- Be accompanied by proof of purchase.
To start a return, please contact us at:
Please do not return your order without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at contact@senalya.com.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
If your claim is approved, we will provide an appropriate solution, which may include a replacement or refund.
Return Eligibility
To qualify for a refund, returned items must:
- Be unused.
- Be in their original condition.
- Be returned with all original packaging.
- Show no signs of misuse or accidental damage.
Returns that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged due to misuse or improper handling
- Items returned without prior authorization
If you are unsure whether your purchase qualifies, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different item, simply request a return (if eligible) and place a new order.
Refund Process
Once we receive and inspect your return, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Depending on your bank or credit card provider, additional processing time may be required before the funds appear in your account.
If you have not received your refund within 15 business days after approval, please contact us at:
Order Cancellations
Orders begin processing shortly after they are placed.
If you wish to cancel or modify your order, please contact us immediately at contact@senalya.com.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was received.
- The item arrived damaged or defective.
- We made an error while processing the order.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Senalya™ Customer Support